ORDER ISSUES

Please log in your SEAMANDER OUTDOOR account and visit "My orders" to check the order status.

Normally, it will take 1-2 working days to prepare your order. We will email you with tracking number when it is shipped out.

We're sorry that the billing address can't be edited once payment info is submitted.

*Note: The billing address won't affect the shipment of your order. If you already paid but want to change it, you may cancel the current order then repurchase.

Modifying shipping address:

1. For unshipped orders, please Contact Us and send us the new shipment address.

2. For already shipped orders, the shipping address CANNOT be changed.

Changing colors/sizes:

1. For unshipped orders, you may Contact Us for changing colors/sizes.

3. For shipped orders, the colors/sizes cannot be edited. We recommend that you apply for a return after you receive the order.

We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your order starts making moves. Please Contact Usas soon as possible if you want to cancel the order.

*Note: We're not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.

Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount.

Trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items.

Code still not working? Contact Us and we can help troubleshoot from there!

It typically takes 1-2 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.

If you wish to receive the other items in your order ASAP, you can also contact-us to assist with issuing a separate shipment.

We're sorry to tell you that we don't offer a expedited shipping option.We offer Standard Shipping (3-10 business days).Usually the package will be delivered in a week. Very quick!

Once the order has shipped, we will email your tracking number and tracking website.We are not responsible for delays caused by the customs department in your country.

SHIPPING & DELIVERY

  • Processing Time: 1-2 Business Days
  • Delivery Time: 2-6 Business Days

Normally it takes 1-2 working days to process the order.Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".

For specific shipping time and shipping cost, it can be checked via Tracking info

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.

  • Processing Time: 1-2 Business Days
  • Delivery Time: 2-6 Business Days

Normally it takes 1-2 working days to process the order.Once your order is shipped out, there will be an email sent out regarding tracking info for your order, you can track the order status in "My orders".

For specific shipping time and shipping cost, it can be checked via Tracking info

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery, please wait in patience.